After testing AI customer service platforms with teams handling thousands of...

https://rileysnewcolumn.readspirex.com/posts/zendesk-per-seat-pricing-why-it-can-feel-backwards-with-ai

After testing AI customer service platforms with teams handling thousands of tickets daily, it’s clear: most bots assist better than they resolve. You can hit around 70% automation in under a week, but expect human help for the tricky stuff