AI voice agents are improving phone support by cutting end-to-end latency, so...

https://smart-wiki.win/index.php/Containment_Rate_Feels_Like_a_Vanity_Metric_-_What_Should_I_Track_Instead%3F

AI voice agents are improving phone support by cutting end-to-end latency, so calls feel smoother and more natural. Features like barge-in allow customers to speak over the agent without waiting, speeding up interactions