I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://penelopessmartdigests.talesignal.com/posts/freshdesk-freddy-sentiment-analysis-does-it-help-or-just-add-noise

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets