Listen without rushing to fix things, ask what would help, and offer one...

https://www.bookmark-belt.win/listen-without-rushing-to-fix-things-ask-what-would-help-today-and-offer-one-1

Listen without rushing to fix things, ask what would help, and offer one practical step, like making a call together. You could say, “I’m here, and we can take this one step at a time