Mobile AI voice agents replace rigid IVR menus and basic chatbots with...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents replace rigid IVR menus and basic chatbots with conversations that help customers explain issues and complete routine tasks. Gartner projected conversational AI would save contact centers $80 billion in agent labor by 2026.