Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps...

https://felixssuperperspective.brightsora.com/posts/do-voice-assistants-have-to-disclose-they-are-ai-in-the-eu

Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps the gun on incomplete info. A simple way to catch errors is adding readbacks for order IDs—asking the caller to confirm what the system heard before moving on